Can I exchange a product and get replacement?

Yes, orders placed can be exchanged with a replacement but are non-returnable due to hygiene reasons and nature of the products.

Can I exchange a product delivered to me by Moonshot?

Exchange is allowed only in the unlikely event when damaged, defective or different items are delivered to you. The exchange request should be placed within 24 hours after the product has been delivered. We request you to thoroughly check the product at the doorstep itself when delivered so that the courier person can reverse ship it to the brand or supplier destination.

What is the time frame for requesting an exchange?

The exchange should be processed within first 24 hours from the time the order is delivered at your doorstep.

Does the customer need to bear the exchange shipping cost?

No, the customer does not need to pay any extra shipping charge for an exchange order or replacement.

What is the time frame to exchange orders?

The brand will pack the order and the courier partners will get the products delivered in 7-10 business days once the exchange order is approved and verified by the supplier team.

Why has Moonshot cancelled my return request?

If the product is non-returnable, your return request will be cancelled.

How long will it take for me to receive my replacement for a order?

Once the product reaches the brand's warehouse and goes through the required quality check, your replacement will be processed and delivered to your doorstep within 7-10 working days.

How do I self-ship a product to Moonshot?

Whenever there is no reverse shipments facility available, you will need to self-ship a product you need to get replaced through a reliable courier partner if your area’s pin code is not serviceable for pickup. Please ensure you follow these guidelines with accuracy:
-Attach a sheet of paper with the Order ID and Return ID for each item that is included in the package.
- Scan the courier bill and share it to us on the mail
-Please mention the weight of the package you return to us.
-Please mention your office/residential address including the destination address, amount and date of the shipment.
-Do not overwrite or modify any information on the receipt.
-The amount mentioned in the receipt will be cross-checked with the courier service provider and should match the sender-destination service combo.

What are the refund policies for exchange orders and will a full or partial refund be available?

We do not provide any refund for exchange orders. In case if the brand does not have the stock available or inventory in place, the customer will receive a full refund.